Hotel Universo - Wtb Hotels Florence

This hotel offers great value for money, with basic amenities and a central location in a lively square. The staff are friendly and helpful, and the open terrace provides wonderful views over Piazza Di Santa Maria Novella. The breakfast includes delicious cappuccinos.

No improvements needed - everything was perfect!

Great location, near train station. Delicious breakfast, comfortable room, helpful staff.

Nothing, it is perfect.

We had a fantastic stay at this hotel! The staff at reception, especially Tony, were quick to respond to our queries and even helped us organize a day trip to Cinque Terre. The location of the hotel is perfect, just a 2-minute walk from the train station and within walking distance of all the major sights in the city center. Our room had a great view overlooking the Plaza and there were several restaurants nearby. The hotel offered great value for money and we highly recommend it.

Nothing.

The hotel had a fabulous location in the heart of the city, with our room overlooking the beautiful piazza Santa Maria Novella and its church. The proximity to the train station was incredibly convenient, as it was just a 2-4 minute walk away. We loved being able to easily explore everything on foot and access tour buses easily. The breakfast provided was satisfying, with good quality and fresh products. As vegetarians and vegans, we appreciated the variety of options available to us. The hotel staff were friendly and helpful, particularly the receptionist who was attentive and went above and beyond to ensure our stay was enjoyable. The internet service was also reliable, which was a pleasant surprise for a hotel in this price range.

We felt completely relaxed during our stay and had no complaints whatsoever.

The hotel is located on a square of Santa Maria Novella, making it very convenient for travelers. It is also very close to all the tourist attractions, allowing easy access to explore the city. The rooms are clean and comfortable, and the staff is helpful and upbeat. The breakfast offers a good variety of options.

The lighting in the rooms is a bit dark, and some rooms lack windows with curtains, which may affect privacy.

Great location near Duomo and train station. Spacious and comfortable rooms. Good breakfast options and nearby cafes. Friendly and helpful staff. Very enjoyable stay.

I was initially worried about the location of the hotel, but the helpful staff reassured me and provided clear directions. The breakfast in the morning was delicious and gave me a great start to the day. I had a pleasant stay at Universo and would recommend it.

The staff at the hotel were fantastic and made our romantic escape even more special. the location of the hotel was perfect, with easy access to all the main tourist spots. We also loved the delicious breakfast with a variety of options to choose from.

The lighting in the room was inadequate and the WiFi was inconsistent, which was quite frustrating. the view from our room was not very pleasant.